Communication and relationship skills
Communication
13 – 15 years: Ability to communicate and lead a team

Communication and relationship skills

Communication
Empathy
Conflict situations
Social skills
Assertiveness
Criticism and feedback
Communication skills
Nonverbal strength
Clear message
Cultural empathy
Feedback
Compromise
Active listening
Building trust
Maintaining contacts
De-escalation
Client communication
Speech shadowing
Conversation windows
Consent and sharing
Lightness in dialogue

13 – 15 years: Ability to communicate and lead a team

Communication and relationship skills

Communication
Empathy
Conflict situations
Social skills
Assertiveness
Criticism and feedback
Communication skills
Nonverbal strength
Clear message
Cultural empathy
Feedback
Compromise
Active listening
Building trust
Maintaining contacts
De-escalation
Client communication
Speech shadowing
Conversation windows
Consent and sharing
Lightness in dialogue

Imagine that you are in a team tasked with completing an important project, but two members disagree on the solution. How do you respond?

Select an answer:

I am trying to understand both sides and find a compromise. I will propose a vote and let the team decide. I will offer my own solution and persuade others. We will wait until the situation calms down, and then we will decide. I will let them sort it out on their own, and I will focus on my work.

Your team received an unexpected task with a short deadline. How will you react?

Select an answer:

I will assign tasks based on the skills of the team members. I will start working alone to show how it's done. I will organize a brainstorming session to find the best approach. I'll wait until someone else proposes a solution. I would like to request an extension of the deadline so that we can do it properly.

Imagine that your team has found itself in a dead end and no one knows how to proceed. What will you do?

Select an answer:

I will propose a new perspective on the problem in order to find a solution. I will wait for someone else to take the initiative. I will invite the team for a discussion and support various opinions. I suggest a short break so that we can refocus. I will try to imagine what someone I admire would do.

How do you behave when you have to work in a team with someone you don't like?

Select an answer:

I am trying to focus on the task and put my personal feelings aside. I am making it clear to him that I do not want to collaborate with him. I am trying to understand his perspective and find common ground. I minimize contact and focus only on my work. I will involve a third party to make the communication smoother.

Your team is scheduled to present a project, but the main speaker falls ill. How do you handle the situation?

Select an answer:

Without hesitation, I will take over his role. I suggest that someone else, who is more suitable for it, should do it. I will ask the team who would be willing to speak up. I suggest that we modify the presentation so that more people can handle it. I will try to find a way to present it online or otherwise solve the issue.

How do you react when your team receives criticism for its work?

Select an answer:

I am analyzing it and trying to learn from it. I am looking for arguments on why the criticism was unfair. I'm trying to calm the team and motivate them for further work. I'm leaving the criticism as it is because we can't avoid it anyway. I will ask about specific improvements so that we can move forward.

What will you do when you are in a team and someone is not fulfilling their responsibilities?

Select an answer:

I will talk to him and offer help. I will tell the team leader to take care of it. I will take over his tasks so that the team won't fall behind. I'll leave it as it is; everyone must bear the consequences of their actions. I will propose a new way of dividing the work to make it fairer.

How do you feel when you have to express your opinion on an important matter in front of the team?

Select an answer:

Confidently, I know that my opinion is valuable. A little nervous, but I know it's important to express myself. I will consider whether my opinion is truly necessary. I’d rather wait for others to express their opinions. I don't want to risk a conflict, so I'd rather not join the discussion.

How do you react when you're in a team with someone who always pushes only their opinions?

Select an answer:

I am trying to convince him that teamwork is important. I will let him do it his way, as long as it doesn’t affect the outcome. I'm looking for a way to show him different perspectives without conflict. I prefer to avoid him and focus on my part of the work. I confront him and explain that his approach is not fair.

How do you envision an ideal team leader?

Select an answer:

As someone who can motivate and inspire. As a person who sets clear rules and monitors their adherence. As someone who is fair and listens to everyone's opinions. As a leader who will take responsibility for the entire team. As a person who gives everyone freedom and does not interfere too much in the team's work.

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