Learn how to use assertiveness techniques when giving feedback, turning down requests, and setting expectations in your day-to-day work as a manager.
When a conversation starts to get difficult, it helps to plan what you want to say and separate facts from judgments. Clearly stating what you need, keeping a calm tone, and asking for the other person’s perspective can help move the conversation toward an agreement. This blog offers practical exercises to help you practise these steps so you can use them when delegating tasks, resolving misunderstandings, or discussing performance.
Interested in this topic? Read more: Assertive Manager: The Key to Effective Leadership and Personal Growth
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