Effective communication and team leadership

Become a master of communication and leadership. Each of us communicates differently – some are natural speakers, while others prefer to listen. Successful team leadership, however, requires a combination of both skills.

This module focuses on developing effective communication and the ability to lead people. It will help you improve your presentation of ideas, conflict resolution, and trust-building within the team.

Better communication – You will learn to express yourself clearly and persuasively.
Effective leadership – You will gain tools for motivating and managing a team.
Conflict management – You will master techniques for resolving tense situations.
Building trust – You will understand how to earn respect and support from your team.
Improving negotiation – You will enhance your ability to advocate for your ideas.

Do you want to communicate confidently and lead with certainty? Choose this module and develop your skills.

Imagine that your team is facing a problem that does not have a clear solution. How do you respond? First, I carefully listen to all the suggestions and try to combine the best ideas.
I will encourage the team to try different options, and we will evaluate the results together.
I quickly identify the most effective solution and convince the team that it is the right path.
I will divide the team into smaller groups so they can independently come up with different solutions.
I will allow space for creativity, but in the end, I will decide so that things can move forward.

A conflict will arise in the team between two members. What will you do? I'll let them resolve it among themselves if it doesn't jeopardize the team's performance.
I am intervening immediately and moderating the discussion so we can find a solution.
I will listen to both parties individually and then together we will look for a compromise.
I will highlight a common goal and motivate them to focus on the solution, not the conflict.
I will use the conflict as an opportunity to strengthen team dynamics and discuss values.

You receive feedback that is not entirely positive. How do you respond? At first, it hits me, but later I think about it and learn from it.
I request specific examples and I suggest we look for solutions together.
I defend my perspective and will explain why I acted the way I did.
I take it sportily and immediately think about how I can improve my actions.
I analyze who is giving me feedback and what their motivations are before I respond to it.

The new team member is shy and tends to stay in the background. How will you involve them? I will create an informal meeting where they can feel comfortable and naturally engage.
I will assign him to a smaller task with another team member who can support him.
I will give him the opportunity to present a smaller project to gain confidence.
I gradually involve him in discussions and appreciate his opinions.
I will openly ask him how he would prefer to contribute to the team's work.

Your supervisor makes a decision about something you don't agree with. How do you proceed? First, I will gather all the facts in order to understand his decision.
I will express my opinion directly, but with respect and a suggestion for an alternative.
I am trying to convince others to come up with an alternative option together.
I will adapt, but I am watching how the decision will affect the team.
If it's not critical, I will accept it and focus on my work.

In a team project, someone may appear who is riding on the work of others. How do you address this? First, I try to understand why it doesn't work the same way as the others.
I will talk to him openly and set clear expectations.
I will use team dynamics to make you aware of the pressure yourself.
I will redistribute the tasks so that everyone has a clear responsibility.
If it doesn't improve, I will inform my supervisor or propose a solution.

During a presentation in front of an audience, you realize that they have lost attention. What will you do? I will change the tone and dynamics of my speech to engage them again.
I will insert a short question or interaction to engage them.
I will use a story or metaphor that will draw them back in.
I will humorously point out the situation and turn it into an advantage.
I will finish the topic, but later I will analyze what could have been better.

You have a team member who constantly criticizes without offering solutions. How do you handle it? I will involve him in the solution-making process so that he can see the other side as well.
I will ask him to provide a solution proposal along with each criticism.
I will find out if there are some deeper issues behind his criticism.
I will use his criticism for improvement if it is constructive.
If it harms the team, I will provide feedback and set boundaries.

How do you approach an important decision in a team? First, I will gather as much relevant information as possible.
I am discussing with the team to gain different perspectives.
I make decisions quickly based on experience and intuition.
I am analyzing the possible consequences in order to minimize the risk.
I am looking for innovative solutions beyond traditional options.

How would your team most often describe you? Someone who motivates and connects people.
A strategist who thinks things through in detail.
A pragmatist who keeps things under control.
A creative person who comes up with new ideas.
A quiet leader who leads by example.