Speak up when most people disagree

Back up your concern with a specific reason

The team wants to start sending all orders through a new supplier next week. You know you haven’t yet dealt with any returns through them. Your view can be valuable to the team even if you don’t have evidence that there’ll be a problem with returns.

Start by saying where you see things differently. “I suggest we start with a small trial order. We haven’t checked their returns process yet.” Then ask whether anyone has already checked the terms. If the team has new information, take it into account. If they decide to go ahead anyway, you can ask to agree in advance on how you’ll assess the change.

Practice. State your concern in two sentences. In the first, say what you propose; in the second, give a specific reason.

Most of the team supports an immediate switch to a new supplier. You want to check how returns are handled first. Which response will help the team decide?

New suppliers often cause problems, so I won’t vote for the change.I suggest we start with one order. Have we checked how they handle returns?I’ll go along with the majority and raise the risk only if the first complaint comes in.I’ll ask the team to delay the switch until the supplier guarantees that returns will go smoothly.

Speak up when most people disagree

Back up your concern with a specific reason

Most of the team supports an immediate switch to a new supplier. You want to check how returns are handled first. Which response will help the team decide?

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