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Negotiation and persuasion

Negotiation and persuasion

Become a Master Negotiator! Every day, we communicate and persuade – whether at work, in our families, or during important decisions. The ability to negotiate effectively can make the difference between success and failure.

This module focuses on developing negotiation techniques and persuasive communication. It will help you better articulate your arguments, understand the needs of others, and achieve win-win solutions.

Stronger Argumentation – You will learn how to formulate convincing arguments and defend your position.
Better Conflict Management – You will acquire techniques for effectively resolving disputes and tense situations.
The Ability to Reach Favorable Agreements – You will learn how to negotiate so that both parties are satisfied.
Improved Nonverbal Communication – You will understand how body language influences persuasion and negotiation.
Greater Confidence in Negotiations – You will know how to stand your ground without unnecessary compromises.

Do you want to have more influence and be able to persuade others? Choose this module and enhance your negotiation skills!

You will meet someone who has a different opinion than you and disagrees with your proposal. What will you do first? I will listen to his perspective and ask follow-up questions to better understand his position.
I will try to immediately explain my point of view and convince him with arguments.
I indicate that I am willing to make a compromise to avoid conflict.
I will reflect on his motivation and look for weaknesses in his arguments.
I will stay calm and let him speak while I form my opinion on his strategy.

Your colleague wants to push their idea, which you believe is flawed. How will you respond? I will ask him questions to lead him to doubts about his proposal.
I will use facts and logic to show him a better alternative.
I will suggest a combination of his idea with mine, so that he feels heard.
I subtly guide him to come to the problem in his thinking by himself.
I will evaluate whether his proposal has any positives, and if so, I will support it.

At the meeting, you are presenting an important proposal, but you notice that some people are skeptical. How do you respond to that? I will involve them in the discussion so that they can find solutions on their own and feel like a part of the decision-making process.
I will emphasize the benefits of my proposal and support them with specific examples.
I will say that I understand their concerns and give them space to express themselves so that they feel heard.
I will discreetly leverage the support of those who are on my side to gain greater authority.
I will try to change the atmosphere with humor or by lightening the situation to ease the tension.

You receive an offer for a business deal or collaboration that interests you, but the terms are not favorable. How do you proceed? I will evaluate what is important for the other party and propose an exchange that will be beneficial for both.
I will express doubts so that the other party can propose better conditions themselves.
I will propose an alternative solution that looks like a compromise, but is more advantageous for me.
I will postpone the decision and use the time to gather better information or a better position.
I will clearly refuse and move on to negotiating other options.

If you want to convince someone, what strategy do you usually choose? I will adapt to his values and speak his language.
I will use evidence and facts to persuade him with rational arguments.
I will gain his trust and use emotions to influence him.
I will let him think that the decision came from his own initiative.
I focus on a long-term relationship and I don't persuade immediately, but rather build trust gradually.

Your boss or client rejects your proposal without a clear explanation. How will you respond? I ask him to specify his objections, and I am looking for opportunities for improvement.
I subtly explore his reasons through informal conversation or questions.
I will use examples of successful solutions to show him that my proposal makes sense.
I am not looking for an immediate solution, but I will wait for the right moment to resubmit.
If it can't be done another way, I am looking for a different path or person who could influence the decision.

During the negotiation, you notice that the other party is using manipulative techniques. How do you respond? I will remain calm and subtly turn the situation to my advantage.
I will use counterarguments that neutralize their tactics.
I ignore the manipulation and bring the discussion back to the facts.
I will use humor or light irony to throw them off balance.
I will make them feel that their techniques are transparent, and thus weaken them.

You have the opportunity to negotiate a higher salary or better working conditions. How do you proceed? I will prepare well and come with specific facts as to why I deserve it.
First, I will find out what the options and limits are so that I know where I have room for negotiation.
I will use references and comparisons with other similar positions in the market.
I will suggest that I have other offers, but I won't push too hard on that.
I will create the impression that my requests are a natural and logical step, not a demand.

You will be tasked with convincing someone who is skeptical of you. What approach do you choose? First, I will win him over with a personal approach, and only then will I focus on persuasion.
I am looking for his weak points in the argumentation and using them to my advantage.
I will use references from people I trust to establish my credibility.
I don't start directly with persuading, but I give him the feeling that the decision is up to him.
I will find a common goal or value that we can agree on.

How would you define successful negotiation? When I achieve what I need, and the other party is satisfied with it.
When the conditions favor me, even if the other side loses more.
When the other side believes they have won, but in reality, I gained more.
When a long-term relationship and trust are established, even if I don't currently reach my maximum.
When I am able to adapt in the process and respond to new situations to my advantage.