Communication and relationship skills
Empathy
Social empathy

Communication and relationship skills

Communication
Empathy
Conflict situations
Social skills
Assertiveness
Criticism and feedback
Communication skills
Nonverbal strength
Clear message
Cultural empathy
Feedback
Compromise
Active listening
Building trust
Maintaining contacts
De-escalation
Client communication
Speech shadowing
Conversation windows
Consent and sharing
Lightness in dialogue

Social empathy

Communication and relationship skills

Communication
Empathy
Conflict situations
Social skills
Assertiveness
Criticism and feedback
Communication skills
Nonverbal strength
Clear message
Cultural empathy
Feedback
Compromise
Active listening
Building trust
Maintaining contacts
De-escalation
Client communication
Speech shadowing
Conversation windows
Consent and sharing
Lightness in dialogue

Imagine you are in a room full of people you don't know. How do you feel?

Select an answer:

I sense the mood of the room and try to understand the dynamics. I observe and wait for someone to notice me. I quickly find someone who seems open and strike up a conversation with them. I will focus on not coming across as strange. I keep my distance in spirit, it is not an environment where I feel comfortable.

What do you notice first when someone around you remains silent during a group discussion?

Select an answer:

Their facial expression – I’m trying to figure out how they feel. I'm considering whether to give them a chance to speak. I don't care about it, everyone has the right to their own style. I become uncertain and tend to fill it with speech. I feel responsible for the atmosphere, so I react as needed.

On the street, you see a person arguing on the phone and looking agitated. What goes through your mind?

Select an answer:

I am curious about what is happening – I am trying to understand. I will quickly pass by, I don't want to get tangled up. I perceive that he is angry, but I don't want to disturb him. I'm wondering if I could somehow help. I feel tension as if it affects me personally.

During team work, someone rejects your proposal. How do you usually react?

Select an answer:

I wonder if he did it for personal reasons or because of the content. I'll tell myself that he probably had his reason – not everyone perceives things the same way. I'm starting to doubt whether my proposal was good enough. I will reach out to someone else and verify the feedback. I feel the need to defend it and explain my perspective.

When someone around you is crying but saying nothing, what will you do?

Select an answer:

I am quiet, but I stay close so he feels that he is not alone. I will ask if I can help in any way. I would like to help, but I don’t know how to respond. I feel a strong need to comfort him, even if I have to be intrusive. I don't like such situations, I avoid them.

What image comes to your mind when you hear the word "closeness"?

Select an answer:

Two people who perceive each other without words. A hug that provides peace. Sharing silence without tension. Something that needs to be earned and protected. Something that is personally complicated for me.

Imagine that someone close to you shares a failure with you. How do you react?

Select an answer:

I am trying to understand what they are going through and if they need support. I'm looking for words that would help him feel better. I feel the need to offer a solution or advice. I think about how I would feel in his/her place. I get overwhelmed with anxiety, I don't know what to say.

When someone unexpectedly explodes in anger, how do you react?

Select an answer:

I keep calm and try to understand what is behind it. I will step back and give him space. I feel that I need to calm the situation down, even though I am surprised. I will think about whether I did something wrong. I feel threatened and want to leave.

How do you perceive people who cannot recognize the moods of others?

Select an answer:

They have a different way of perceiving the world – I do not judge them. It is a challenge for me, but I am trying to get closer to them. Sometimes it bothers me, especially if it affects me. I feel frustration when basic sensitivity is lacking. I’m trying to ignore it, even though I care.

If you had to express compassion with one image, what would it be?

Select an answer:

A hand offered to a person who has fallen. Silence by the person who needs to be listened to. United glances that speak more than words. A mirror in which one sees another as they truly are. An open embrace that accepts unconditionally.

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