If you need to take care of something, such as paying bills or scheduling an appointment, what method do you prefer?

  • I am arranging it online, it's fast and convenient.
  • I am trying to use internet services, but I don't always navigate them well.
  • I prefer phone contact; it seems easier to me.
  • I prefer to go in person; I have the assurance that everything will be taken care of correctly.
  • I leave it to family or friends, I prefer not to get involved.

60+ years: Technological literacy and digital skills Start →