How not to let a strong feeling make the decision

Regulating an emotion doesn’t mean erasing it

When you’re angry, you might want to send a harsh message. When you’re afraid, you might put off an important conversation. Emotions are natural, but your first impulse may not be the best response. A short pause creates room to choose; it doesn’t mean you have to feel better straight away.

Try this approach: pause, name the feeling, work out what you need, and only then act. For example: “I’m irritated because the deadline has changed. I need to know what the priority is now.” This is more useful than an automatic response like “That’s ridiculous!”

A little silence, a drink of water, or stepping away from a tense discussion for a few moments may help. Choose an approach that feels natural to you. There’s no need to turn every moment of discomfort into an elaborate ritual.

If you need more time, you can say: “I don’t want to answer in a rush. Let’s come back to this after lunch.” Agree on when you’ll return to the conversation, though; otherwise, the pause may seem like you’re avoiding responsibility.

Not every situation allows you to delay a response. If there’s an immediate safety risk, act according to the circumstances. And if strong emotional reactions are often hard to manage or seriously affect your life, informal exercises may not be enough, and it may be appropriate to seek professional help.

Try it out: Prepare a short sentence you can use to buy yourself time. Practise saying it aloud when you’re calm. The next time things get tense, try naming what you need before you respond.

After harsh criticism, you want to send an angry email immediately. What’s the best response?

Emotional Intelligence in Practice: Understand Emotions and Have Better Conversations

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